Illuminate, Care & Build with Luminos Labs.
Luminos Labs Pty Ltd is a healthcare advisory & design firm based in Sydney, Australia. We help healthcare providers with business growth, customer satisfaction, operational metrics, and strategy.
The team has a unique blend of healthcare experience and expertise with a background in clinical care, combined with significant expertise in sales and marketing. The depth of experience in innovative medtech stems from decades of working with multinational medical device manufacturers and distributors on innovative technology solutions.
Growth Strategy
Excellence in healthcare deserves to be seen and chosen. We partner with innovative clinicians, medical technology companies, and healthcare providers to develop and execute comprehensive growth strategies that amplify their impact. Our approach integrates targeted marketing that makes quality visible, sales strategies that connect solutions with those who need them, and business development that opens doors to meaningful partnerships.
Customer Experience Design
In healthcare, every interaction matters—from the first phone call to post-procedure follow-up. We apply rigorous user experience design principles to map and optimise the entire patient journey, transforming clinical excellence into experiences that patients value and remember. By observing real behaviours, identifying pain points, and testing solutions with actual users, we help providers design services that reduce anxiety, improve adherence, and build lasting trust
Technology Investment Review & Horizon Scanning
Innovation and Training
Healthcare moves fast, but adoption moves slowly—and the gap between promising technology and proven impact is littered with expensive mistakes. We help investors and providers make smarter technology decisions by rigorously evaluating innovations against real clinical workflows, patient needs, and commercial viability. Our horizon scanning identifies emerging technologies and trends before they become obvious, giving you the foresight to invest wisely or adapt strategically.
We support training needs for organisational change programs related to technology adoption, marketing training for provider organisations, and sales training for manufacturers and distributors.